Shipping & Returns
We are committed to providing you with high-quality hair care products and exceptional customer service.
Please read our store policy and shipping policy to understand how we handle orders, shipping, and returns.
Shipping Policy
Shipping Options
We offer the following shipping options:
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Standard Shipping: 5–7 business days
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Expedited Shipping: 2–3 business days
Shipping Rates
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Shipping rates are calculated based on your order total and shipping destination.
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Free shipping is available for orders over $100.
Shipping Locations
We ship to the U.S. only, or international countries.
Some restrictions may apply based on destination.
Delivery Times
Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at foresthairepaircenter2024@gmail.com within 5 days of delivery with your order number and photos.
Return & Exchange Policy
Return Policy
We accept returns of unopened and unused products within 5 days of delivery. Refunds will be issued to the original payment method once the product is received and inspected.
Non-Returnable Items
For health and safety reasons, we cannot accept returns of used or opened products.
Return Process
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Contact us at foresthairrepaircenter2024@gmail.com to request a return authorization.
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Ship the item back to us at 1264 W Edgewood Av. Jacksonville, Fl. 32208.
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Include your order number and a brief explanation of the reason for the return.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective product).
Contact Us
If you have any questions or concerns regarding your order or our policies, please reach out to us
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Phone: 904-413-0931/724-487-8922
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Hours of Operation: Monday–Friday, 9AM–5PM